Ordering Information

The best way to order is via our online store
We accept Visa, Mastercard and Paypal. After ordering you will receive an emailed receipt and your order will ship out within about a week unless otherwise noted. You will receive a second email with  tracking information when your order ships.

You can also order by email or by phone
We do not take phone or email orders during highly-anticipated sales. On all other occasions, feel free to order by calling us at 303-893-4077 or emailing order@porterhouseart.com. Please note that we cannot take credit card information directly — after taking your shipping information we will send you an invoice and a PayPal request for the total.

Some notes on fast sales and shopping carts
Certain Porterhouse items — especially posters — sell out extremely quickly, often within five or ten minutes.

An item added to your cart is in no way “reserved.” Items are not taken out of inventory until an order is complete and payment is made. If you’ve paid for an item, it’s yours; if you haven’t, it’s not.

What this means is that, at the end of a quick sale, a few customers will inevitably place an item in their cart, enter in all of their information on the “Checkout” page and click “Place Order” only to be sent to a page telling them that in the time that it took them to fill out their information, the item has sold out. This is not an error. This is the system working as designed.

Checkout is faster if you’re ordering from a registered account
Create an account by clicking here and make sure that your shipping and billing information are already on file so that you don’t have to manually enter them at checkout.

We don’t take pre-orders
Sorry!

We offer free shipping in the United States and US Postal Service or FedEx rates Internationally.
Shipping rates are calculated at checkout time based on your country.

Customers in Colorado will be charged sales tax
We’re located in Colorado, so we're required to pay local sales tax.

If we are shipping internationally, be prepared for extra fees and delays
Our international shipping charges do not include the destination country’s duty, tax or customs fees. If applicable, these will be assessed by your local post office upon delivery. We cannot and will not falsely report on an item’s value to help you avoid these fees.

Delivery times to International destinations vary greatly. Our estimated delivery times are not guarantees and items can sometimes be held the destination country's customs for long periods of time.

Tracking international packages
If you are ordering internationally, when we ship your order you will receive an email with a tracking number and a link which you can use to track your package on USPS.com or FedEx.com. The package tracking page will contain up-to-date information until the package leaves the US, and in most countries, the tracking will continue through to the delivery destination. Sometimes it is possible to glean more information on an international package’s whereabouts by tracking it via the foreign delivery agent. We have compiled a small list of these agents here:

UK - ParcelForce
Canada - Canada Post
Spain - Correros
Germany - DHL
Australia - Australia Post
Italy - Poste Italiane

Please contact us immediately about lost or damaged items
Keep all original packing materials as they may be needed for insurance investigation purposes. Call 303-893-4077 or email order@porterhouseart.com to let us know about any damage ASAP. If possible, include pictures. We’ll contact you with the next steps.

Please be careful when unpacking your order. We are not responsible for damage occurring during the unpacking of the box.

Ordering in quantities of ten or more?
Contact us about wholesaler rates: order@porterhouseart.com

Returns
If you’re not completely satisfied, call or email us to arrange a return within 30 days. All returns are subject to a 15% re-stocking fee.

Porterhouse reserves the right to refuse service and/or limit quantities to anyone at our discretion.