We accept Visa, Mastercard and Paypal. After ordering you will receive an emailed receipt and your order will ship out within about a week unless otherwise noted. You will receive a second email with a tracking information when it ships.
We do not take phone or email orders during highly-anticipated sales. On all other occasions, feel free to order by calling us at 303-893-4077 or emailing firstname.lastname@example.org. Please note that we cannot take credit card information directly after taking your shipping information we will send you an invoice and a PayPal request for the total.
Certain Porterhouse items especially posters sell out extremely quickly, often within five or ten minutes. We have set up our store in a slightly unusual way to handle this sort of intense demand.
An item in your cart is in no way “reserved.” Items are not taken out of inventory until an order is complete. This is done to prevent cart “hoarding” people placing items in carts which they have uncertain intentions (or worse, no intention) of actually purchasing.
If you’ve paid for an item, it’s yours; if you haven’t, it’s not.
What this means is that, at the tail end of a quick sale, a few customers will inevitably place an item in their cart, enter in all of their information on the “Checkout” page and click “Place Order” only to be sent to a page telling them that in the time that it took them to fill out their information, the item has sold out. This is not an error. This is the system working as designed.
Create an account by clicking here and make sure that your shipping and billing information are already on file so that you don’t have to manually enter them at checkout.
Shipping rates are calculated at checkout time based on your actual address and chosen shipping method. We mark the quoted rates up slightly in order to cover extraneous shipping costs damages, returns, lost items & etc and strive above all else to keep shipping “break-even”.
We’re incorporated in California and located in Colorado, so we have to pay both.
Our international shipping charges do not include the destination country’s duty, tax or customs fees. If applicable, these will be assessed by your local post office upon delivery. We can not and will not falsely report on an item’s value to help you avoid these fees.
Delivery to International destinations using our “Saver” option may take up to 8 weeks. Even if you chose our “Standard” or “Expedited” options, the estimated delivery times are not guarantees and items will sometimes get tied up in customs for weeks.
If you are ordering internationally, when we ship your order you will receive an email with a tracking number and a link which you can use to track your package on USPS.com. The linked page will contain up-to-date information until the package leaves the US, at which point the it will cease to be updated until the package has been either delivered or returned to the US. Sometimes it is possible to glean more information on an international package’s whereabouts by tracking it via the foreign delivery agent. We have compiled a small list of these agents here:
UK - ParcelForce
Canada - Canada Post
Spain - Correros
Germany - DHL
Australia - Australia Post
Italy - Poste Italiane
Keep all original packing materials as they may be needed for insurance investigation purposes. Call 303-893-4077 or email email@example.com to let us know about any damage ASAP. If possible, include pictures. We’ll be in touch with next steps.
Please be careful when unpacking your order. We are not responsible for damage occurring during the unpacking of the box.
Contact us about wholesaler rates: firstname.lastname@example.org
If you’re not completely satisfied, call or email us to arrange a return within 30 days. All returns are subject to a 15% re-stocking fee.
Porterhouse reserves the right to refuse service and/or limit quantities to anyone at our discretion.